Known Issues

CharterSUITE has no known issues. However, there are some other issues with Windows and Adobe that may cause problems for you.

Adobe Reader 9 issue....

"No File Association"

If you got this error message when trying to open a .PDF, it's because Windows cannot find the program to open when it sees a .PDF document. Windows associates a program with certain file types. For example, when you double-click on a .DOC file, it usually opens Microsoft Word. That's because there is a File Association stored in Windows for ".DOC" files. Same thing is true for .PDF files. In fact, a .PDF document can be launched by many programs, including Adobe Reader, Adobe Acrobat, or a web browser such as Internet Explorer. You computer has, most likely, already associated a program to open when a .PDF has been asked to open. Unfortunately, many blogs are reporting issues. In one case with me personally, Adobe Reader 9 is deferring to Adobe Acrobat 7 (the more powerful product that I paid for) to open the document, even if Adobe Reader was selected by me as the default. When I select either the older Acrobat or any of my web browsers, it works fine. Apparently, this Reader update confuses Windows and leads to "File Association Not Found" messages in CharterSUITE.

Until they get it resolved, I suggest you switch your PDF viewer to your Web Browser (i.e. Internet Explorer, Safari, Chrome, etc) as the program to open your .PDFs. Here's how:

Windows 7: http://www.youtube.com/watch?v=thICHI_dtUM

Windows Vista: http://www.youtube.com/watch?v=4c8MQGv6LPc&feature=related

Windows XP: http://video.about.com/windows/Windows-XP-File-Associations.htm

Instead of your browser, you can also use one of many alternative .PDF readers:

	Evince - a free (GPL), open source PDF reader. Part of the GNOME desktop environment. Windows port available since version 2.28.
	Foxit Reader – freeware reader, supports FDF import/export, saving filled forms; other extended functionality available via purchasable plugins.
	Global Graphics gDoc Fusion- to view PDF, XPS, Word, Excel, PowerPoint or image files, included in the evaluation version of the product.
	GSview – Open source software, Ghostscript's viewer for Windows.
	PDF-XChange Viewer – freeware viewer, supports FDF/XFDF import/export, saving filled forms, extended markup and export to image capabilities.
	Sumatra PDF – a free, open source PDF reader. Supports automatic reloading of PDF files.
	STDU Viewer - a freeware for non-commercial usage PDF reader. It also supports DjVu, Comic Book Archive (CBR or CBZ), XPS, TIFF, TXT and image file formats.
	Nuance PDF Reader - freeware PDF reader, supports saving filled forms, partial support for XFA forms; enables the capability to convert PDF files to MS Word or Excel files through Nuance website.
	Cool PDF Reader - small and quick, under a megabyte

If you still need help, email me at Tom@TomSyl.com and I'll be happy to help you out!

Windows User Account Controls (UAC)....

CharterSUITE stores its data in the application path, which is something Microsoft decided was a security issue (allowing programs access to this folder). Microsoft considers this a "protected" folder and instituted User Account Controls (UAC) under Vista (but backed-off a bit on Windows7). This means that even though you may be thinking that your customers, quotes, aircraft, etc. are being stored in your CHARTERSUITE.MDB database, it may actually be stored in a carbon-copy of the file located in a "Virtual Folder" elsewhere. It's not a big deal unless you want to copy/paste that file to another computer or update your CharterSUITE software with a new executable file. Most likely you'll be copying a file that has NEVER been updated (since Windows has been using the carbon copy the whole time). I've had mine turned OFF (unchecked) and have never had an issue: These are my files on my computer and I should be allowed to access them (Of course, I have a good Anti-Virus program running).

Here's more on UAC for you to decide: http://www.youtube.com/watch?v=xKB1-v6Gn3s

To enable or disable UAC in Vista: http://www.youtube.com/watch?v=gnCJG_n7GcI&feature=related

To enable or disable UAC in 7: http://www.youtube.com/watch?v=t3d1p9qe9co&feature=related